Every action you take, publicly or privately, is a piece of your brand. Whether you work for yourself or for someone else, each interaction with a customer can help or hurt your brand – and business.
If you fail to understand that you are your brand; you will fail.
Here’s why.
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My Passion
I was very fortunate to learn throughout my life what an impact a coach can make on someone’s life. I was lucky to have one of the best coaches that ever lived, my dad. He wasn’t only my coach, he was a little league baseball coach to other boys, before I was even big enough to hold up a bat. He started a business and he was a business coach to his employees, before people even heard of the word, a business coach. He was always coaching and helping people to improve, be successful and be happy.
I also had another tremendous coach, my Boy Scout Scoutmaster, Mr. Campbell. He coached, encouraged, thought and guided me throughout my journey to becoming an Eagle Scout.
In sports, I learned how to coach and how not to coach. I had a coach who told me to quit the wrestling team and never come back. He might have told me this because I lost 12 out of 12 wrestling matches my freshman year in high school. In fact, I got pinned 12 out of 12 times. But no coach should tell someone to quit, just because they are not successful right away. I learned how not to coach from this coaching experience. A good experience, lessons learned.
In sports, I was fortunate to also have some excellent coaches. These coaches told me that if I wanted to do something, never let someone else tell you to quit. Well, I’m glad I listened to these coaches. I did not quit. In fact, I went to college on an athletic scholarship for wrestling. I won two National Wrestling Championships, and was a member of the First United States Wrestling Team to win a World Championship for the United States of America. Russia came in second and Bulgaria came in third.
In my business career, I have also had excellent coaches. At each stage of my business career. When I worked for other people, when I started businesses, built companies, bought and sold companies and even when I started The Business Coach, I learned from some of the top coaches in the world.
I love to teach, coach and help people to become successful. It is extremely fulfilling to coach clients to become even more successful, than they ever thought they could be. I get that thrill of victory when I see my coaching clients succeed and surpass their goals. That is why I love to do what I do and why I am , The Business Coach.
Sincerely,
Donna brings to the organization 25+ years of business experience in the hospitality, travel, healthcare, and business coaching/consulting industries. She has worked with major hotels such as Sheraton and Doubletree, and started, built, and operated her own travel consulting firm, uVisualize, LLC, specializing in elite travel services. Throughout her business career, Donna has discovered what it takes to be successful in sales & marketing, operations, and client relations. One common thread is her commitment to providing exemplary service.
Donna’s expertise is centered on operations, business development, and customer relationship management. One of her consulting clients, a ten million dollar dermatology practice, continually extended her contract because she was so successful increasing their business referrals. Donna quadrupled revenues and increased profits for a division of Abacus Travel within two years. In the hospitality industry, Donna managed the multi-million dollar food and beverage operations for Boston’s historic Tremont House Hotel. Donna has also been involved with many Chambers of Commerce to include speaking engagements and board of directors membership.
Donna has a business degree from The University of New Hampshire’s Whittemore School of Business and Economics.
When not busy helping her colleagues enhance their businesses, you will find Donna following her two other passions: ballroom dancing and sailing the high seas. She experiences joy by volunteering at a non-profit thrift store to help them increase their business and serve their clientele.
Lisa is a leadership and team development coach. She works with executives, managers and teams to design and execute programs resulting in increased effectiveness and results. Some focus areas include:
Coaching is usually provided through a combination of in person and phone sessions. Success/return on investment is determined by measuring results of the coaching engagement against pre-defined criteria.
Lisa is a Professional Certified Coach (ICF PCC) with proven track record of improved performance results for hundreds of executives, managers and teams. She earned her Certified Professional Co-Active Coach (CPCC) certification from The Coaches Training Institute. And, she is certified in many leading assessments, including:
Lisa has a BS in Business Administration from the University of New Hampshire, Whittemore School of Business & Economics.
Are there smart, skilled people in your organization who have trouble “fitting in?”
Barbara specializes in coaching individuals with communication problems that result from a strong personality style, lack of skills, low “social IQ,” or a particular disorder such as Asperger’s Syndrome or AD/HD.
Whether the difficulty is interacting with others, following instructions, or managing resources and priorities, coaching develops the listening and communication skills of high-potential employees, new managers and executives.
Barbara earned a graduate certificate in executive coaching from the Massachusetts School of Professional Psychology, and is certified by the Institute for Professional Excellence in Coaching (iPEC). Previously, she held management roles in business, serving most recently as Vice President of Marketing & Sales for an information services firm.
Barbara’s coaching aligns individual and organizational goals and includes:
Martin is the coaching expert in the area of small business computers. Martin’s passion is to work with individuals and small businesses focusing on computers, systems, software and making people and businesses more productive
Martin can help!
Since 1998 Martin has worked with individuals and small businesses, helping them get the most out of their computers.
Whether you use a Windows computer or a Macintosh, Martin can show you how to use your computer better, working with you both in-person and remotely. Martin is knowledgeable, patient, and resourceful.
Martin’s background includes a degree in Mathematics from MIT and over 20 years experience as a Software Engineer, designing and creating software for use by newspapers, schools, security companies, and other software developers.
Martin has extensive experience using many kinds of software, from word processors and spreadsheets to databases, help systems, and other technical programs.
Martin is fascinated with the details and inner workings of the computer. As a teacher once observed, He doesn’t look at the computer as a tool to get the job done, he views it as an instrument that I want to play well!
Martin has a compassion for beginners, and what it feels like to be confused and frustrated.
He can work with people at all levels, from beginners to office assistants to consultants to executives, and he explains technical concepts in everyday terms.
Jill is a professional career coach working with individuals and small businesses. Her coaching programs are designed to create self-awareness, understand challenges and opportunities unique to you, and development of an action and results plan.
Jill is a professional career coach working with individuals and small businesses. Jill combines professional coaching theory with her experience as a management executive in the financial services industry.
Jill has over 20 years of experience in the corporate environment where she held leadership positions in marketing, communication and developed and mentored many individuals who then succeeded in their career path.
Donna brings to the organization 25+ years of business experience in the hospitality, travel, healthcare, and business coaching/consulting industries. She has worked with major hotels such as Sheraton and Doubletree, and started, built, and operated her own travel consulting firm, uVisualize, LLC, specializing in elite travel services. Throughout her business career, Donna has discovered what it takes to be successful in sales & marketing, operations, and client relations. One common thread is her commitment to providing exemplary service.
Donna’s expertise is centered on operations, business development, and customer relationship management. One of her consulting clients, a ten million dollar dermatology practice, continually extended her contract because she was so successful increasing their business referrals. Donna quadrupled revenues and increased profits for a division of Abacus Travel within two years. In the hospitality industry, Donna managed the multi-million dollar food and beverage operations for Boston’s historic Tremont House Hotel. Donna has also been involved with many Chambers of Commerce to include speaking engagements and board of directors membership.
Donna has a business degree from The University of New Hampshire’s Whittemore School of Business and Economics.
When not busy helping her colleagues enhance their businesses, you will find Donna following her two other passions: ballroom dancing and sailing the high seas. She experiences joy by volunteering at a non-profit thrift store to help them increase their business and serve their clientele.