Donna A. Bruno – Chief Operating Officer

Donna brings to the organization 25+ years of business experience in the hospitality, travel, healthcare, and business coaching/consulting industries. She has worked with major hotels such as Sheraton and Doubletree, and started, built, and operated her own travel consulting firm, uVisualize, LLC, specializing in elite travel services. Throughout her business career, Donna has discovered what it takes to be successful in sales & marketing, operations, and client relations. One common thread is her commitment to providing exemplary service.

Donna’s expertise is centered on operations, business development, and customer relationship management. One of her consulting clients, a ten million dollar dermatology practice, continually extended her contract because she was so successful increasing their business referrals. Donna quadrupled revenues and increased profits for a division of Abacus Travel within two years. In the hospitality industry, Donna managed the multi-million dollar food and beverage operations for Boston’s historic Tremont House Hotel. Donna has also been involved with many Chambers of Commerce to include speaking engagements and board of directors membership.

Donna has a business degree from The University of New Hampshire’s Whittemore School of Business and Economics.

When not busy helping her colleagues enhance their businesses, you will find Donna following her two other passions: ballroom dancing and sailing the high seas. She experiences joy by volunteering at a non-profit thrift store to help them increase their business and serve their clientele.

Michael Kaye, President and CEO of The Business Coach, brings more than 29 years of hands-on business experience to The Business Coach, LLC and his clients. Expertise in starting, developing and growing new and existing businesses and divisions. He has worked with individuals, small and medium sized businesses and several Fortune 500 companies. Start-ups to Coca-Cola, NFL Properties, General Motors and McDonald’s Corp. The common thread throughout his career is the thrill of victory he experiences when he is helping his clients succeed, reach and exceed their goals.

Michael has received more than a dozen awards for his business accomplishments. He has been recognized by the Governor of Massachusetts for his outstanding service to the business community, receiving the Governor’s Citation Award in both 2008 and 2011. In 2008, Michael also received the Best Performance Vendor Award from the Commonwealth of Massachusetts. He has received the Incentive Showcase Award from the National Premium Sales Executives for his marketing program with The National Football League, Nabisco, and The Super Bowl.

As CEO of The Business Coach, LLC, he has doubled the size of several companies, turned around companies that were on the verge of closing, and helped create hundreds of jobs.

Michael holds an MBA from Northwestern University, J.L. Kellogg Graduate School of Business, M.S. level studies at Harvard University, and a Bachelor of Science degree from Northern Illinois University with a major in Finance /Accounting. Michael is recognized as a high achiever with a strong commitment to excellence. He became an Eagle Scout at 14 years of age; won two national wrestling championships; and was a member of the Gold Medal USA World Wrestling team that won the world championship.

In his free time, Michael is also an avid sailor. He holds a 100 gross ton captain’s license and currently sails vessels ranging from 36’ sloops to 137’ schooners and large powerboats that carry up to 300 passengers. He volunteers with the United States Coast Guard Auxiliary and is currently the Flotilla Staff Officer – Vessel Exams for Base Boston.

Specialty Coaches

Coaching Specialty

Lisa is a leadership and team development coach. She works with executives, managers and teams to design and execute programs resulting in increased effectiveness and results. Some focus areas include:

Personal branding and communications: bringing out the “best of you” at work
Work/life balance: finding fulfillment in professional and personal roles
Talent development: engaging, developing and retaining your staff
Leading change: facilitating effective transitions
Innovation: discovering creative solutions to challenges

Coaching is usually provided through a combination of in person and phone sessions. Success/return on investment is determined by measuring results of the coaching engagement against pre-defined criteria.

Learn about Lisa

Lisa is a Professional Certified Coach (ICF PCC) with proven track record of improved performance results for hundreds of executives, managers and teams. She earned her Certified Professional Co-Active Coach (CPCC) certification from The Coaches Training Institute. And, she is certified in many leading assessments, including:

Management Research Group Leadership Effectiveness 360 and Individual Directions Inventory
Hogan Assessments Leadership Forecast Series Assessment
Team Coaching International Team Diagnostic
Clark Wilson 360o Survey of Leadership Practices
Essi Systems EQ Map Emotional Intelligence Assessment

Lisa has a BS in Business Administration from the University of New Hampshire, Whittemore School of Business & Economics.

Specialty Coaches

Specialty Coaches are well established, professional coaches who are experts in their specialized areas.

Coaching Specialty

Jill is a professional career coach working with individuals and small businesses. Her coaching programs are designed to create self-awareness, understand challenges and opportunities unique to you, and development of an action and results plan.

Coaching Speciality Areas and Clients Served:

Career transitioners
Job seekers
Recent college graduates
Reentering the workforce after an absence
Resume Services – needs, development and reviews
Sole proprietorship start-up – evaluation of the fit of the client with their business idea

Learn about Jill

Jill is a professional career coach working with individuals and small businesses. Jill combines professional coaching theory with her experience as a management executive in the financial services industry.

Jill has over 20 years of experience in the corporate environment where she held leadership positions in marketing, communication and developed and mentored many individuals who then succeeded in their career path.

Coaching Specialty

Martin is the coaching expert in the area of small business computers. Martin’s passion is to work with individuals and small businesses focusing on computers, systems, software and making people and businesses more productive

If you were more productive on the computer, would you be more effective in your business?

Martin can help!

Since 1998 Martin has worked with individuals and small businesses, helping them get the most out of their computers.

Whether you use a Windows computer or a Macintosh, Martin can show you how to use your computer better, working with you both in-person and remotely. Martin is knowledgeable, patient, and resourceful.

Learn about Martin

Martin’s background includes a degree in Mathematics from MIT and over 20 years experience as a Software Engineer, designing and creating software for use by newspapers, schools, security companies, and other software developers.

Martin has extensive experience using many kinds of software, from word processors and spreadsheets to databases, help systems, and other technical programs.

Martin is fascinated with the details and inner workings of the computer. As a teacher once observed, He doesn’t look at the computer as a tool to get the job done, he views it as an instrument that I want to play well!

Martin has a compassion for beginners, and what it feels like to be confused and frustrated.

He can work with people at all levels, from beginners to office assistants to consultants to executives, and he explains technical concepts in everyday terms.

Specialty Coaches

Coaching Specialty

Are there smart, skilled people in your organization who have trouble “fitting in?”

Barbara specializes in coaching individuals with communication problems that result from a strong personality style, lack of skills, low “social IQ,” or a particular disorder such as Asperger’s Syndrome or AD/HD.

Whether the difficulty is interacting with others, following instructions, or managing resources and priorities, coaching develops the listening and communication skills of high-potential employees, new managers and executives.

Individuals learn to:

Present a point of view clearly, succinctly and professionally
Tailor messages to meet the needs of supervisors, peers, and subordinates
Work effectively as part of a departmental team or cross-functionally
Disagree without arguing or intimidating colleagues
Understand body language and other nonverbal forms of communication
Avoid offending others with language that is too blunt, direct or insensitive

Learn about Barbara

Barbara earned a graduate certificate in executive coaching from the Massachusetts School of Professional Psychology, and is certified by the Institute for Professional Excellence in Coaching (iPEC). Previously, she held management roles in business, serving most recently as Vice President of Marketing & Sales for an information services firm.

Barbara’s coaching aligns individual and organizational goals and includes:

Assessment to understand the current situation
Job seekers
Goal setting to establish desired outcomes, time frames, milestones and how success will be measured
Coaching to provide specific action steps for learning new skills, building competencies, changing behaviors, and achieving results

Donna A. Bruno – Chief Operating Officer

Donna brings to the organization 25+ years of business experience in the hospitality, travel, healthcare, and business coaching/consulting industries. She has worked with major hotels such as Sheraton and Doubletree, and started, built, and operated her own travel consulting firm, uVisualize, LLC, specializing in elite travel services. Throughout her business career, Donna has discovered what it takes to be successful in sales & marketing, operations, and client relations. One common thread is her commitment to providing exemplary service.

Donna’s expertise is centered on operations, business development, and customer relationship management. One of her consulting clients, a ten million dollar dermatology practice, continually extended her contract because she was so successful increasing their business referrals. Donna quadrupled revenues and increased profits for a division of Abacus Travel within two years. In the hospitality industry, Donna managed the multi-million dollar food and beverage operations for Boston’s historic Tremont House Hotel. Donna has also been involved with many Chambers of Commerce to include speaking engagements and board of directors membership.

Donna has a business degree from The University of New Hampshire’s Whittemore School of Business and Economics.

When not busy helping her colleagues enhance their businesses, you will find Donna following her two other passions: ballroom dancing and sailing the high seas. She experiences joy by volunteering at a non-profit thrift store to help them increase their business and serve their clientele.

My Why

My Passion
I was very fortunate to learn throughout my life what an impact a coach can make on someone’s life. I was lucky to have one of the best coaches that ever lived, my dad. He wasn’t only my coach, he was a little league baseball coach to other boys, before I was even big enough to hold up a bat. He started a business and he was a business coach to his employees, before people even heard of the word, a business coach. He was always coaching and helping people to improve, be successful and be happy.

I also had another tremendous coach, my Boy Scout Scoutmaster, Mr. Campbell. He coached, encouraged, thought and guided me throughout my journey to becoming an Eagle Scout.

In sports, I learned how to coach and how not to coach. I had a coach who told me to quit the wrestling team and never come back. He might have told me this because I lost 12 out of 12 wrestling matches my freshman year in high school. In fact, I got pinned 12 out of 12 times. But no coach should tell someone to quit, just because they are not successful right away. I learned how not to coach from this coaching experience. A good experience, lessons learned.

In sports, I was fortunate to also have some excellent coaches. These coaches told me that if I wanted to do something, never let someone else tell you to quit. Well, I’m glad I listened to these coaches. I did not quit. In fact, I went to college on an athletic scholarship for wrestling. I won two National Wrestling Championships, and was a member of the First United States Wrestling Team to win a World Championship for the United States of America. Russia came in second and Bulgaria came in third.

In my business career, I have also had excellent coaches. At each stage of my business career. When I worked for other people, when I started businesses, built companies, bought and sold companies and even when I started The Business Coach, I learned from some of the top coaches in the world.

I love to teach, coach and help people to become successful. It is extremely fulfilling to coach clients to become even more successful, than they ever thought they could be. I get that thrill of victory when I see my coaching clients succeed and surpass their goals. That is why I love to do what I do and why I am , The Business Coach.

Sincerely,

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